CineVision Technologies operates this online platform and is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, share, and protect your personal data in connection with the services we offer, including filming equipment rental, sales of cameras and accessories, lighting solutions, grip equipment rental, studio setup consultation, post-production gear supply, and technical support.
Data We Collect
We collect various types of information to provide and improve our services.
Information You Provide Directly:
We collect information you provide when you use our services, such as when you register for an account, place an order, request a rental, submit a support ticket, or contact us. This may include:
- Identification and contact details (such as your name, company name, billing and shipping address).
- Financial and payment information (processed securely through third-party payment processors; we do not store full payment card details).
- Information related to your order or rental details (equipment requested, rental dates, purchase history).
- Communications and support requests you send to us.
Information Collected Automatically:
When you visit or use our site, we may automatically collect certain information about your device and usage. This includes:
- Technical information (such as IP address, browser type, operating system, device identifiers).
- Usage information (such as the pages you visit, the features you use, the time spent on our site, referring URLs).
This data is collected through cookies and similar tracking technologies.
Information from Other Sources:
We may receive information about you from third parties, such as business partners, payment processors, or public sources, but only where we have a legal basis to do so.
How We Use Your Data
We use the information we collect for various purposes related to providing and improving our services:
- To provide and fulfill your requests for equipment rental, sales, and support services.
- To process transactions and send you related information, including confirmations, invoices, and technical notices.
- To manage your account and maintain our business relationship with you.
- To communicate with you about your orders, rentals, services, and respond to your inquiries.
- To improve, personalize, and optimize our services and online platform.
- To understand how users access and use our service, both on an aggregated and individualized basis.
- To develop new services and features.
- To send you marketing communications about our products and services, where you have consented to receive them.
- To detect and prevent fraud, security incidents, and other malicious activity.
- To comply with legal obligations and enforce our terms and policies.
Legal Basis for Processing
We process your personal data based on the following legal grounds under applicable data protection laws, such as the General Data Protection Regulation (GDPR):
- The processing is necessary for the performance of a contract with you (e.g., processing your rental or sales order, providing support).
- We have obtained your consent for specific processing activities (e.g., sending marketing communications). You have the right to withdraw your consent at any time.
- The processing is necessary for compliance with a legal obligation (e.g., retaining records for tax purposes).
- The processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud, managing our business operations), where these interests are not overridden by your fundamental rights and freedoms.
Sharing Your Data
We may share your personal data with third parties in the following circumstances:
- With service providers who perform services on our behalf (such as payment processing, data storage, hosting, analytics, delivery and logistics). These third parties are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- In response to a legal process, such as a court order, subpoena, or request from law enforcement or other government agencies.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business by another company.
- With your consent or at your direction.
Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable data protection laws, you may have the following rights regarding your personal data:
- The right to access your personal data and obtain a copy of the information we hold about you.
- The right to request rectification of inaccurate or incomplete personal data.
- The right to request erasure of your personal data (also known as the "right to be forgotten") under certain conditions.
- The right to request restriction of processing your personal data under certain conditions.
- The right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise these rights, please submit a written request to the contact address provided below. We may need to verify your identity before fulfilling your request.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which it was processed.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies (like web beacons and pixels) to operate, analyze usage, and improve your experience. Cookies are small text files stored on your device. They help us remember your preferences, understand how you use our site, and tailor content. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of the site.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to remove such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site. Your continued use of our service after the changes become effective constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us in writing at:
CineVision Technologies
402 Acme Plaza, New Link Road, 4th Floor, Mumbai, Maharashtra, 400053, India.